Return & Refund Policy

Thank you for shopping at Soeus.

If you are not completely satisfied with your purchase, please contact our customer service team for return instructions and a return address. We will do our best to fulfill your request.

About Return

1. All purchases (except swimsuits, underwear, briefs, bags and accessories) are returnable within 30 days of delivery date.
2. Items must be unused, undamaged and in their original packaging, and ensure that all items within the packaging are intact. Otherwise, all costs are borne by the buyer and no refunds will be given. - Buyer is responsible for return shipping costs.
3. Any address on the package is not an approved return address, and we will not accept returned packages to a return address that is not authorized by a customer service representative.
4. Soeus is not responsible for lost, damaged or lost packages during the return journey, you can contact the shipping company to claim.
5. Please be sure to inspect your return carefully before shipping. We are not responsible for returns of non-Soeus products.
6. We do not provide freight collect (FTC) service for packages returned to us. Return costs will be borne by you.
   
   

Purchase not eligible for return

1. Defective items that arrive damaged/broken or stained.
2. The size/color of the item received is incorrect.
3. Items that are unwashed, unworn and unused within 30 days of receipt do not meet your expectations.
   NOTE: Items that do not meet these criteria will not be considered for return.
   
   

Return process

1. Contact us (email: service@soeus.com) and describe the item you wish to return and the reason for the return. If there is any quality problem, please attach photos.
2. Once you receive the return address and instructions, please package your item carefully and send your return package using a trackable carrier.
3. Send your return tracking number or picture of your return receipt to our customer service team.
4. We will process returns or exchanges immediately after receiving your package.
   
   

Quick refund

Send returned items back to our returns center in the original packaging with the product tag. We will refund your original payment method within one week.

 

cancel the order

If you cancel your order within 24 hours of purchase, we will issue a full refund. There is a 15% cancellation fee for orders canceled 24 hours after purchase and before shipping. We will not accept order cancellation requests if the order has already been shipped.

If you decide to cancel your order, please contact our customer service team.

Email: service@soeus.com